How can I track my order?
Your order status is updated to you via emails at every step. You can also track your order by clicking on the option Track Order that appears on the site of our homepage. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care Team immediately. Give us a call on +91 92 0507 38 17 (10 AM – 7 PM) or drop us an email at care@jungleewood.com . An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.

How do I know if Jungleewood.com is a safe online shopping portal?

We are highly committed to provide you with a safe transaction. We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.

Will you store my credit card details and any other card detail?

We do not store your credit card details and any other card details.

Can my information be sold to any third party?

Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under “Privacy Policy”.

Can I make a credit/debit card or Internet Banking payment on Jungleewood.com through my mobile? Yes, you can make credit/debit card payments through the Jungleewood.com mobile site and application. Jungleewood.com is Norton Secured, powered by VeriSign that protects your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

What are the payment options which Jungleewood provides me?

At Jungleewood.com you can shop with any of the following options:

• Cheque before Delivery
• Cash before Delivery
• Credit card with Visa and MasterCard Credit Cards like ICICI, Kotak Mahindra & Axis
• Debit cards
• Net Banking of all major banks like ICICI, HDFC, SBI, Axis

All credit card and net banking transactions are processed over a secure encrypted connection.

What should I keep handy for my online transaction?

For Credit Cards keep your card which has the details of card holder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / OAC.

For Debit Cards keep your card which has the details of card holder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So keep your OAC or IPIN handy as well. For Net Banking you need to keep your account number/ Customer Identification number and your IPIN handy.

What should I do if my payment fails?

In case of payment failure, please retry ensuring:

• Information passed on to payment gateway is accurate e.: account details, billing address, password (for net banking)
• Your Internet connection is not disrupted in the process
• If your account has been debited after a payment failure, it will be rolled back within 7 working days.
• You can get in touch with Customer Care on +91 92 0507 38 17 (10 AM – 7 PM) with your Order number or email us on care@jungleewood.com for any